Cancellation, Return & Refund Policy

At Stylesmegasell, we want our customers to shop with confidence. Please read our cancellation, return, and refund conditions carefully.

1. Order Cancellation

Customers may request cancellation before their order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Customers may request a return according to the conditions mentioned below.

2. Return Period

Customers may request a return within 7 days from the date of delivery, subject to the eligibility conditions.

3. Return Eligibility

Products requested for return should generally be:

Unused and unworn
Unwashed and unaltered
In their original condition
Accompanied by original tags and packaging, where applicable

Returns will be reviewed according to the product condition and applicable consumer protection laws.

4. Wrong, Defective or Damaged Products

If you receive a wrong, defective, or damaged product, please contact us within 48 hours of delivery.

Please provide:

Order ID
Clear product photographs
Packaging photographs
Unboxing video, if available

After verification, we will arrange an appropriate replacement, return, or refund as applicable.

5. Refund Process

After the returned product is received and inspected, approved refunds will generally be initiated within 5–7 business days after approval.

Refunds will normally be processed to the original payment method.

The actual crediting time may vary depending on the bank, payment gateway, or financial institution.

6. Non-Returnable Conditions

Products that are used, washed, altered, customer-damaged, or returned without applicable original tags may not qualify for a return.

This does not limit any rights customers may have under applicable consumer protection laws.

7. Return Shipping Charges

Original shipping charges, if separately charged, may not be refundable except where required by applicable law.

For approved returns involving wrong, defective, or damaged products, our support team will communicate the applicable return shipping arrangements.

8. Failed or Cancelled Orders

If SheChoices cancels an order because of product unavailability or another reason attributable to us after receiving payment, the applicable refund will be initiated to the original payment method.